PureConnect PureConnect powered by Customer Interaction Center (CIC) for on-premises is the all in one platform that is already helping thousands of contact centers improve their customer experience. CIC works to empower your agents with access to multichannel communications from your customers. Modular in design, CIC ends costly and formidable integrations of multi-point hardware systems from legacy vendors.
PureConnect provides unified visibility into a multitude of contact channels to give your agents a complete picture of the customer they are speaking with. Through the robust capabilities of PureConnect, your contact/call center will experience better communication with your clients, a better connection to your customers, and of courseâ€”a better customer experience overall.
PureEngage PureEngage powered by Genesys delivers the only truly omni channel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.
Using PureEngage, contact centers can gain great insight into individual customer intent, history and preferences. These insights are then used to anticipate the next action and create a more effortless experience. High availability and scalability are ensured by using Amazon Web Services (AWS) for both cloud and hybrid configurations. Interactions are optimized and customers receive a differentiated, personalized experience.