Grandstream UCMRC Plus

Q: How do I access and manage my Grandstream UCM devices through UCMRC Plus?

A: You can access and manage your UCM devices remotely using the web-based dashboard, which is accessible through any internet browser. Simply log in with your authorized credentials to view device status, configure settings, and perform remote troubleshooting.

Q: What is the process for setting up data backup and restore with UCMRC Plus?

A: UCMRC Plus automatically performs secure, cloud-encrypted backups. You can configure backup schedules and create restore points through the management dashboard. In case of data loss or system errors, restore points make it possible to quickly recover your PBX configuration.

Q: What are the system requirements to use UCMRC Plus management platform?

A: You need an active Grandstream UCM device (UCM6xxx or UCM6300 series), a reliable broadband internet connection, and a modern internet browser. No additional hardware is necessary beyond your UCM appliances and standard power supply.

Q: When are software updates and security patches applied to supported devices?

A: Software updates and security patches are delivered automatically via the cloud. Your devices will always have the latest firmware and features without requiring manual intervention, ensuring an up-to-date and secure telephony environment.

Q: Where can I use UCMRC Plus, and is it limited to specific regions?

A: UCMRC Plus offers global remote access, so you can manage supported Grandstream UCM devices regardless of your geographic location, as long as there is internet connectivity.

Q: What usage benefits does UCMRC Plus offer for businesses?

A: By centralizing PBX management and offering real-time alerts, secure provisioning, and reliable cloud backup, businesses minimize downtime, improve responsiveness, and reduce maintenance costs. Multi-level permissions also enhance security and administrative efficiency.

Q: How does licensing work for the UCMRC Plus platform?

A: UCMRC Plus uses a per-device licensing model, billed annually. Each Grandstream UCM device you intend to manage via the platform requires its own license, which includes priority technical support and access to all platform features.